Privacy Policy

AskFix is built by Zeta Pegasi Labs Pte. Ltd. (Singapore) and Al-Maseer Software (Jordan). This page explains exactly what we collect and what we don't. We've written it in plain language, because a privacy policy nobody understands isn't a privacy policy.

Photos — the most important section

When you photograph an appliance or a problem and upload it, the image is sent to Google Gemini (Vertex AI) to be analysed and diagnosed. Under Google's enterprise terms, the image is not used to train their models and is not retained.

AskFix itself stores no photos at all. The image is processed in memory during the request and then discarded. We keep no copy, we don't look at it, and we cannot retrieve it later. The honest statement is: we keep nothing.

Voice

If you record a voice note to describe the problem, it is transcribed on our own server (a local faster-whisper model) and is not sent to any third party. The audio is processed in memory and is never stored.

What we do log (metadata only)

We keep an anonymous usage log so we can tell whether the product is working. It contains:

• The appliance identified (e.g. washing machine) and the model if one was read
• The severity the system assigned, and whether the request succeeded or failed
• How long it took
• Your country (from Cloudflare's cf-ipcountry header)
• A hashed fingerprint of your IP address — to count unique visitors. We do not store the raw IP
• A short excerpt of the problem text you typed (100 characters maximum)

There is no login, no account, no name, no email address. We do not know who you are. Beyond this metadata-only analytics beacon, we run no third-party trackers.

No advertising

AskFix runs no ads — not on the guide pages, not in the diagnosis flow, nowhere. We don't run an ad network, we don't build an interest profile of you, and we don't run personalised, behaviour-tracked advertising.

Affiliate links

Some of the tool and spare-part links in the guides are affiliate links — to stores such as Shopee, Lazada and noon. If you buy through one, we may earn a small commission from the store — at no extra cost to you. It does not influence which parts we recommend; we recommend what fixes the problem, not what pays best.

Technicians (the 'need a pro?' panel)

When we show you a technician, we take no commission on any work you agree with them, we make no booking, and we pass them none of your data. You press the button and you contact them directly. AskFix is not a broker and not a marketplace.

If you use 'find a technician near you' in a country where we have no curated list, that opens a Google Maps search — which uses your approximate location (never your photos).

What we don't do

• We don't sell your data to anyone. Ever.
• We don't keep your photos.
• We don't require an account or an email address to use the diagnosis.
• We don't run any advertising.
• We don't run personalised, behaviour-tracked advertising.

Your rights

Because we don't store your photos and don't know who you are, there is no 'file' on you to request the deletion of — that's by design. If you have any question about your data, write to us and we'll answer.

Contact

Any privacy question: info@ask-fix.com