Home repair guides

Home repair is not scary. Pick your problem, follow the steps — and when it is dangerous, we tell you to stop and call a professional.

Danger — do not attempt this yourself
There's a gas smell in the house — what do I do?
Smell gas? Do not touch a light switch and do not use your phone indoors. Get out, close the cylinder valve only if it's safely within reach, and call emergency services from outside.
Take care
The AC runs but doesn't cool — causes and fix
AC blowing air but it isn't cold? In most cases it's a clogged filter or a dirty outdoor unit — both are a 30-minute DIY clean. Here are the steps, and when to call a technician instead.
Take care
The washing machine won't spin — clothes come out soaked
Washer runs the cycle but the laundry comes out dripping? Usually an unbalanced load, a clogged pump filter, or water that never drained. Here are the steps, in order.
Take care
The fridge isn't cooling — but the freezer is fine
Freezer freezing but the fridge is warm? That's almost never a dead compressor — usually a stopped fan or ice built up behind the back panel. Causes, steps, and when to call a technician.
Take care
No hot water — what's wrong with the water heater?
No hot water? If it's electric, it's usually the thermostat, a burnt-out element, or limescale. If it's gas — stop, that's technician territory. Causes and the safe steps.
Safe to DIY
How do I fix a dripping tap?
A dripping tap wastes hundreds of litres a month. Fixing it is a 30-minute job and a part that costs less than a coffee. Full steps, for every type of mixer.
Take care
The washing machine won't drain — the drum is full of water
Machine stopped with water trapped inside? There are only four places the blockage can be. Here are the steps, easiest first — including how to drain the water safely.
Take care
The breaker keeps tripping — why?
Breaker tripped, you reset it, and it tripped again? Don't reset it a third time. The breaker isn't the problem — it's protecting you from one. How to find the cause safely, and when to call an electrician immediately.
Safe to DIY
The kitchen sink is blocked — how do I clear it?
Water standing in the sink? Three safe methods clear most blockages without chemical drain cleaner — and here's why caustic cleaner is a bad idea in the first place.
Safe to DIY
The toilet keeps running — the water won't stop
Constant water noise from the cistern? Usually the flapper or the float. It's a 30-minute fix, and it stops a slow haemorrhage on your water bill.
Safe to DIY
The dishwasher isn't cleaning the dishes
Dishes coming out dirty or covered in white film? Usually the filter, the spray arms, or the salt. Causes and steps — most of them cost nothing but 20 minutes.
Safe to DIY
The toilet is blocked — how do I clear it?
Water rising in the bowl instead of draining? Most blockages clear with a plunger or a toilet auger in ten minutes. Full steps — and when it's deeper and needs a plumber.

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